Auto Repair Consumer Guide Header Graphic


Print this page

Consumer Guide

Auto Repair - Marietta


4 Costly Misconceptions About Auto Repair and The 7 Critical Questions You Must Ask Any Repair Center BEFORE You Make An Appointment!

Confused, anxious and maybe even skeptical about where to take your vehicle for service?  To rid yourself once and for all from this problem - read on!

Fred Gagnon

Fred Gagnon signature


Owner / Operator
NAPA’s Premier Service Center

1280 Powder Springs Rd
Marietta, GA

Auto Repair Consumer Report


Click the link below to download PDF file:

Download pdf - Auto Repair Insiders Consumer Guide 

Copyright Notice

©  2008 NAPA's Premier Service Center

All rights reserved.

No part of this publication may be reproduced or transmitted or recorded by any means now known or to be invented in the future without the prior written consent of the publisher, NAPA's Premier Service Center. Requests for permission and further information should be addressed to Fred (at) 


Fred Gagnon

Fred Gagnon signature

Fred Gagnon
Owner / Operator
NAPA’s Premier Service Center
1280 Powder Springs Rd
Marietta, GA


You will
discover how
to select the
right repair
center by
asking the
right questions… putting the
power back
in your hands!


Surprised Customer



Car Repair


properly maintained by trained and
your vehicle
will get well
over 150,000
to 200,000



Auto Repair Gamble


by phone
just doesn’t
cut it!


Y  ou’ve got
to do your
home work…
ask the right questions and
get a written estimate in
person to
make good decisions.



Auto Repair Inspections


Not all





that all
are ASE
certified and qualified to
work on



ASE Certification



Ask for
Who do you
trust enough
to ask for a referral?


Customer Referrals


AAA Club
Approved Auto Repair facilities… there is no
better indicator
of quality automotive
service in the industry


Are you
through maintenance inspections
at every


ASE Certified Technician
John McRae
One of NAPA’s Premier
Senior Technicians
ASE Certified



Are qualified technicians
doing your
routine maintenance services?


If not...
It can by
a big


AAA Approved Auto Repair


What’s the
shops record?


Timely Repairs


Do they have
a reputation
for getting things fixed right the 1st time?


Do they offer
same day service on most routine maintenance services?


Ask about the repair center’s “Guarantee”



Make sure all services are covered nationwide!



guarantee 110% Customer Satisfaction
What happens if you’re not happy with their work?
Ask this up front...


…The right answer is 100% money back!


You now have all the information you need to make an intelligent decision about a repair facility





I invite
you to call
me at NAPA’s Premier Service Center





NAPA Premier Team

The NAPA Premier Team Welcomes You


NAPA Premier Service Center

1280 Powder Springs Rd







Fred Gagnon

Fred Gagnn signature

My promise to you is “I’ll get Your Car fixed Right the First Time… Fast… Hassle FREE… At a Price You Can Afford… with all my services backed by my personal “Make You Happy” 100% NO Risk Guarantee!









Special Offer





Special Offer





Special Offer



Auto Repair 
Insider's Guide

      Thank you for requesting this “Auto Repair Consumer Guide” where you will discover 4 costly misconceptions about auto repair and 7 critical questions you must ask any repair center BEFORE you make an appointment.

      Hello!  My name is Fred Gagnon and I am the owner along with my wife Melinda of NAPA’s Premier Service Center in Marietta. Thank you very much for your interest in this “Auto Repair Consumer Guide”.

      I’m grateful for the opportunity to provide you with this information about auto repair and it will help you ask the right questions allowing you to choose the right automotive repair center for repairing or maintaining your vehicle.

      This report is brief and to the point.  No fluff here… just the critical information you need to make good decisions regarding the care of your vehicles.

      I’ve been in the auto repair and maintenance business for over 25 years.  My dad owned an automotive repair center for most of his working life and I learned how to take care of customers under his guidance all through my high school and college years while working for him. Those were valuable lessons and I’ve chosen to follow in his footsteps by owning and operating my own repair center here in Marietta.

       Throughout my career and by visiting with my customers, I’ve learned that most people are confused and don’t know who to trust when it comes to deciding on a repair center.  In fact, most people have so many misconceptions about auto repair shops that I decided to offer this consumer information report so that when you need to select an auto repair center, you can make an informed, intelligent decision. 

      In this “Special Report” I’ll share with you 4 costly misconceptions about getting your car repaired, I’ll offer a few suggestions to help you save time and then I’ll give you seven (7) questions you should ask any auto repair center before you set up an appointment.

      At the very end of this report I’ll make you an irresistible offer if you will give us a try at NAPA’s Premier Service Center.

      Now… here are 4 major misconceptions many people have about auto repair:

      Misconception #1: “You may have heard that car manufactures specify regular maintenance schedules just to get you back into their shop to make more money off of you”.

      NO, this in incorrect.  Although manufactures are making cars last longer and require less overall maintenance,  they do require periodic preventative maintenance .

      If maintained properly, you can expect your car to go well over 150,000 to 200,000 miles without major repairs.

      For instance, most engines have timing belts that must be replaced before they wear out and break and cause even more expensive damage.

      Most fluids in your vehicle also need periodic flushing to maintain and protect important components such as your automatic transmission, brake system, power steering and of course even the engine itself.

      Research has proven that a properly maintained vehicle will save you 10 cents per mile over the life of your vehicle.  Given that the average person drives about 15,000 miles in the Atlanta metro area… this means a $1,500 savings!

      When things brake, it usually is expensive.  Maintenance is a bargain and proper maintenance always saves you money!

      Misconception #2:  “Repair shops can give you an accurate price quote over the phone without seeing your car”.

      Absolutely NOT.  You can waste your time calling upwards of 20 different shops and get 20 different price quotes and chances are every one of them will “Be Wrong”.

      Unless the repair shop has had a chance to examine or test drive your car in person, there is no way they can accurately diagnose your problem and give you’re an accurate price quote . 

      Beware of any shop that is willing to give you a quote over the phone for anything other than routine maintenance services without seeing the car.  Most likely they’ll tell you a real low price just to get you in the door. Then they’ll probably hit you with a much higher price one you get there. If you’re like me… I really don’t appreciate surprises when it comes to paying my bills.

      Misconception #3:  “Most repair shops will recommend extra work just to get you to spend more money”.

      The fact is, any repair shop that doesn’t look for potential problems is actually doing you a great disservice. 

      Quality repair shops need to do at the very least a 50 point inspection on every car that comes into their shop to uncover those inexpensive maintenance services that may be needed now, before they turn into major repair expenses later.

      It wasn’t that long ago that every time you filled up your car with gas… the gas station attendant would do a basic check of fluid levels, tire pressures, belts and hoses.  It was called “Full Service” and this kind of service hardly exists anymore. It’s a shame this kind of service is gone because a simple check of these basic systems could prevent major failures of important vehicle components.

      Something as simple as discovering and then changing a worn belt may save you the danger, inconvenience and embarrassment of breaking down on a busy highway and an expensive towing charge.

      Now… because these basic checks are not routinely done at “fill up” it’s more important than ever that a “Full Inspection” is conducted every time your vehicle is serviced for something as simple and routine as an oil change!

      Misconception #4: “All repair shops are the same”.

      NO.  In fact, there are huge differences between repair shops.

      New car technology requires constant training to keep up with all the developments and changes. 

      It also requires shops to have the latest diagnostic equipment available. 

      The repair shop with the best trained and certified technicians and most up to date equipment will usually perform the best repairs and maintenance for you .

      Below, I listed 4 other considerations you should take into account when selecting the repair center for your vehicle.  These additional considerations will help you choose a good and reputable repair shop.

Some Other Considerations to Take Into Account When Selecting Your Repair Center


      Consideration #1:  First, ask around. Has anyone you known had a good or a bad experience with a particular repair shop? Referrals are typically the best way to find a reputable repair center.

      Consideration #2:  Try to find a shop that has a lot of repeat customers. Customers are more likely to stay with a repair shop that they trust and one that does a good job for them. Again, ask around where people are going and how long have they been visiting a particular repair center.

      Consideration #3: Make sure they guarantee all their work with at least a 12 month / 12,000 mile warranty.

      Consideration #4: And finally, look for AAA Club South approved auto repair facilities because they only certify those shops meeting the most stringent ethical, technical and customer service guidelines in the entire industry.

      OK… now we’re ready for the “7 Questions”.

The 7 Questions You Need To Ask… BEFORE
Making an Appointment

  Now... here are the seven questions that you must ask any auto repair shop before you set up an appointment.

  Question #1:  Do they have the most up to date training and diagnostic equipment for your particular make of car? All their technicians should be ASE Certified, not just the owner or the lead technician.

      You’ll want to make sure the technician doing your oil change or tire rotation knows what he or she is doing.  Most shops hire only entry level technicians to do their oil change service. This can be a disaster is the “Oil Change Tech.” is not trained properly or lazy. All it takes is a little carelessness to double gasket an oil filter or over tighten an oil plug to set you up for a breakdown down the road.

      There are only a few shops that I know of… that invest the money to hire ASE certified technicians to do their basic “Oil Change” services.  You should insist on no less than the best trained and ASE Certified technicians when it comes to servicing your vehicles basic needs.

      Question #2:  Is the service center AAA Club South Auto Repair Approved? AAA Approved Auto Repair facilities lead the industry by adhering to the most stringent ethical, technical and customer service guidelines in the industry. Your can be assured that your getting the best possible service with a AAA Approved facility.

      Question #3:  Do they perform on your vehicle complete maintenance inspections (i.e. at least a 50+ point inspection) when you do a routine service to uncover any other potential problems? This should be done at no additional cost to you.

  Question #4:  Are their technicians ASE Certified? ASE Certification is the standard of excellence in the auto repair industry. Ask how many technicians are certified (i.e. all their technicians should be) and ask the service advisor to show the certificates to you. All the better shops I know of prominently display with pride their technicians ASE certifications. Ask to see their “wall of honor”.

      Question #5:  Will they offer you a shuttle ride to and from work or home the day your care is being serviced? All the best shops will offer you shuttle service to and back from your home or business. The worst thing for you is to have to wait many hours in a repair facility for a major repair or maintenance service.

      Be aware anything beyond a basic oil change service will always take more than an hour.  The last thing you want… is to rush your service technician so you can get out the door quick. Quick service can mean sloppy service… so be considerate when setting your schedule.

      All the best shops are considerate of their customers and consider it part of their “Customer Experience” to shuttle them to home or work with pick up later that same day for most routine services.

      Question #6:  Will they get your vehicle fixed right the first time and complete the work on the same day for most routine services? And if not… what is their guarantee.

      Be careful here… many shops will promise you the sky when it comes to fast service.  If a shop manages it work flow properly… they should be able to get you in and out same day better than 95% of the

      time for most routine services.  Typically the only exceptions should be for major engine or suspension work or when parts availability is an issue.

      Sometimes… things just happen in the work day which may prevent same day delivery of your vehicle.  But, this should not be the rule and instead clearly the exception to the rule!

      Question #7:  Do they guarantee all their work “Nationwide” with at least a 12 month / 12,000 mile warranty. A nationwide warranty is critical as most break downs occur more than 50 miles from home. It’s absolutely critical that your service work be covered (parts & labor) nationwide.

      Ask in detail what their guarantee means.  Do they guarantee that they will not surprise you with extra charges at the end of the day? Do they guarantee that they will not exceed their estimate for repairs without your expressed approval? What happens if you’re not happy with the repairs? Will they redo the work if you’re not happy?

      At the end of the day… it they can’t meet your expectations for the repairs or maintenance services… will they refund 100% your money?  This is important… if not then I would suggest you find someone that will stand 100% behind their work.


      By following my suggestions and asking your prospective repair center these questions, you’ll gain all the information that you need to make an informed, intelligent decision.  Most people really aren’t sure what questions to ask to make the right decision… now your know!

      If you are just looking for the cheapest repairs possible, then many shops in the phone book can help you.   I doubt that you will be happy with the experience.

      But if you’re looking for an honest, ethical, professional auto repair company to protect your valuable investment – then I invite you to call me at NAPA’s Premier Service Center. 

      I or one of my service advisors will be happy to answer your questions and provide you with a free written estimate – without any obligation at all.

      Please call me for an appointment at my service center in Marietta at 1280 Powder Springs Rd.  Call now at call 770-428-2520  .

      Here’s one last point:  I know that many consumers are real skeptical about a repair shop when they need their cars repaired. I don’t blame them. My industry sure has taken some pretty heavy hits in the media these past few years due to some practices of a few unethical repair shops.

      Just know that if you visit my repair center you will find that you are treated with the utmost respect and integrity.  My promise to you is that we will get your car fixed right the 1st time… fast… hassle FREE… at a price you can afford… with all my services backed by my personal “Make You Happy” 100% NO Risk Guarantee!!!!

      Now, for that special offer I promised you earlier, if you are a first time customer and choose to bring your vehicle to me for repairs or maintenance services… I’ll take $20.00 OFF your ticket.  Just say you’re a new customer and heard about this special offer in Fred’s “Special Report”!

      Thanks for requesting this special report.  I hope you found this consumer information helpful.

  On behalf of myself and NAPA’s Premier Service Center, I thank you for your kind attention.

      Again, my name is Fred Gagnon, and I want to be your first choice when it comes to you maintaining or repairing your families or business vehicles. 

Auto Repair Consumer Guide

Fred Gagnon

Owner / Operator

NAPA’s Premier Service Center 
1280 Powder Springs Rd
Marietta, GA 30064



$25 OFF

Any Repair or Maintenance Service 
NAPA’s Premier Service Center

1280 Powder Springs Rd


Please… for 1st time customers only


$77 OFF

Any Transmission Replacement 
NAPA’s Premier Service Center

1280 Powder Springs Rd



$97 OFF

Any Engine Replacement 
NAPA’s Premier Service Center

1280 Powder Springs Rd


 2008 NAPA's Premier Service Center. All Rights Reserved 

Print this page